VIDART JEWELRY



Shop Policies


Welcome...

I want you to be completely satisfied with your purchase. Please read each policy below to have the best experience with my store.


Shipping from United States


Ready to ship in 1 - 2 business days


Shipping Information Shipping Costs

I'm happy to offer Free Standard Shipping on orders over $50 USA! For orders under $50 USA see shipping costs below.

Most orders will ship out within a day of ordering (I do not ship Saturdays, Sundays, or holidays), however some orders will take 24-48 hours to process. Your order will be shipped via Standard Shipping unless you select an alternative.


*I ship orders to all US states and territories via USPS


SHIPPING METHOD                                        ESTIMATED DELIVERY TIME                         PRICE

Standard Shipping orders over $50 USD                    5-7 BUSINES DAY                                                            FREE

Standard Shipping orders under $50 USD                  5-7 business day                                                               $5.00

Express shipping*                                                         2-3 business day                                                              $10.00

Overnight shipping*                                                      1-2 business day                                                              $20.00

*Express and Overnight Delivery Shipping - Orders placed after 1 PM EST will not ship until the next business day.


Shipping Status

You will receive an e-mail informing you that the order has shipped. The email will include a tracking number.


International Orders International Shipping

I ship internationally. Most orders are shipped by international First Class Mail. Delivery for most shipments is estimated by the US Post Office at 7-15 days. Although most parcels arrive in this time frame, there can be delays due to to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instance of international parcels taking 3-6 weeks to arrive. I have no control over the postal service and therefore can not guarantee arrival dates or give credit for delays in shipping.


Customs and import taxes

Please note that Vidart Jewelry is not responsible for additional customs fees, taxes tariffs, or any other charges imposed by your country. It is your responsibility as a buyer to find out about these additional costs may occur. You can usually obtain this information by contacting your post office.


$5.00 Standard Shipping on orders over $150.00 USD for a limited time! Orders under $150 will be charged a flat rate of $19.00 USD.


International Standard Shipping via USPS     ESTIMATED DELIVERY               ORDERS UNDER $150.00 USD             

                                                                              5-15 BUSINESS DAY                            $19.00 FLAT RATE
                                                                              5-15 BUSINESS DAY                     ORDERS OVER $150.00 USD
                                                                                                                                               $5.00 FLAT RATE

  • Any additional duties and taxes assessed by customs are the responsibility of the customer.

  • Orders are generally received within 5-15 business days from the ship date. Delivery will be made by your local postal service.

  • Orders cannot be shipped via an expedited shipping method, such as Next Day or 2 Day.


  • Canada Shipping Costs


SHIPPING METHOD                                              
ESTIMATED DELIVERY TIME                          PRICE

Standard Shipping orders over  $150.00 USD                  5-7 business day                                     FREE

Standard Shipping orders under $150.00 USD                 5-7 business day                                     $10.00

Express shipping*                                                              2-3 business day                                     $15.00

Overnight shipping*                                                            1-2 business day                                     $20.00


International returns                                                                                                                                                                                                             If you decide you do not want what you ordered, please e-mail me to notify me about your return. I will send you a e-mail confirmation.


  • Please send items back to me using any trackable shipping method. Once I receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.


International Exchange                                                                                                                                                                                                     We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact me.


Ordering & Payment Ordering

On the Review page during checkout, select the "Place Order" button to complete your purchase. Please review all shipping information carefully. Upon placing your order, a confirmation page will display your order number. A Vidart Jewelry Order Confirmation with your order details will be sent to you by e-mail.


Payment

We accept: Visa, MasterCard, American Express, Discover, PayPal,Vidart Jewelry Gift Cards.


When Will I Be Charged?

When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is canceled for any reason, the authorization will automatically be removed in 5-7 business days. The exact time frame for removal is determined by you card's issuing bank.


Taxes                                                                                                                                                                                                                                  New Jersey residents will be charged 6% sales tax on their order


Gift Wrapping and Packaging

I guarantee the craftsmanship on of my jewelry to be free of defect. Packing and shipping is handling by myself, it will be double check before shipping. I take great care in packing your order to ensure its safe arrival. Each Vidart Jewelry comes wrapped beautifully for a gift giving. 


Secure

Vidart Jewelry keeps your payment information secure. Vidart shop never receive your credit card information.


Returns & exchanges

I’ll gladly accept unworn, unwashed, or defective merchandise for return or exchange. 

For returns received within 15 days of delivery, I’ll credit your original form of payment. If received after 30 days, a Vidart Jewelry e-gift card will be issued


Please note: If you paid with a gift card or e-gift card, a new gift card or e-gift card in the amount of the credit will be issued and mailed/emailed to you accordingly. Gift cards cannot be returned or exchanged.


When Will I Be Refunded?

Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.


How to Return Merchandise - United States

Pack your return securely and in the original packaging (if possible). Place the top half of your packing list which includes your order number and return reason. Use Your Own Return Shipping Method You can send items back to us using any trackable/insured shipping method.

To track your return, please email me with your order number at [email protected]

Returns are generally processed within a week to a week and a half once received. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to your original form of payment once the return is process

 
  Return Policy 

If you decide you do not want what you ordered, please e-mail me immediately, I will send you a email confirmation.

  • Please notice:
    I will accept returns for refund just when I'm notify within 3 days of the receipt of the product. You must notify me in advance of your return and receive a e-mail confirmation. I must receive the product back with 15 days of notification of intent to return. If an item is returned damaged or is return without a confirmation it will be subject to a 30% restocking fee.

  • I do not refund shipping costs.

  • There is no return or exchange for used items.


Vidart Jewelry will gladly accept returns. Items must be in original condition and must not to be worn, used, altered or washed.

Items must include the attached Free People price tickets and be accompanied by the original store sales receipt.

Your original form of payment will be refunded for items returned within 15 days of purchase. If returned after 15 days a Vidart merchandise credit card will be issued.

Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of a merchandise credit card.


Exchange Policy

I accept exchanges  

Just contact me within: 3 days of delivery

Ship items back to me within: 15 days of delivery


Exchanges:                                                                                                                                                                                                                       New shipping fees cost for domestic orders will apply. In a hurry? Text me at 973 342 1659 to place your exchange.
 

Change / Cancel My Order                                                                                                                                                                                                 I'm not able to make changes or cancellations after your order has been placed. Please call or text me at 973 342 1659 immediately after placing your order and I will do my best to assist you. I apologize for any inconvenience. Once I ship the order you may return it under the conditionals stated in the return policy, but I will not refund the shipping cost or fees.


Additional Policies and FAQs


Jewelry Repairs

If a piece of jewelry requires repairing due to craftsmanship and you have paid more them $60.00 I will repair or replace at no charge within the first 45 days. After 45 days and up to 6 months I will repair if is possible for a small fee + shipping.

I will be happy to replace the elastic in the bracelets for as long you wish to wear them regardless of the reason for breakage. Please include a check to cover the cost of returning shipping in the package.

If the measurements you provide are not accurate, or if this is a gift and you are not able to provide exact measurements. I will be happy to adjust the size for a fee of $25.00 (shipping is included)


If you have any questions at all about a specific piece, or any questions about my work in general , please contact me. I will be delighted to respond.

Thank you for visiting VidArt Website!



Seller Information

VidArt Jewelry LLC

[email protected]

Union NJ, 07083


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